Shipping policy

  • All orders will come with shipping tracking numbers.
  • If any order is DOA (Dead On Arrival), customer must contact us via email within an hour of receiving their order, and provide photographic proof.
  • Once items arrive at their destination, they are the responsibility of the purchaser.  We nor USPS/UPS/Fedex are not responsible for lost, stolen, or damaged products after that point.
  • We are not responsible for an incorrect shipping address.
  • We do not ship Dubia Roaches to Florida.  
  • We do not ship to Alaska or Hawai'i.